Overview

by Simon Tranter 8 years ago

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We want your files to print perfectly.

We want your graphic files to print without fuss and look exactly like you meant them to. We’ll be honest with you – of the small number of jobs that don’t print as expected, the overwhelming majority are from files supplied to us. Even if you’re a seasoned professional and are used to supplying files for print, please read these guidelines anyway – our process is likely to be different to what you’re used to. If you’re designing something complicated, please call us before you start or look at our ‘How To’ guides.

What happens when we receive your file?

Upon receipt of your PDF, we’ll perform an automated FileCheck of your file to ensure that it meets our production requirements. Our FileCheck is industry leading, and will correct many common issues ready for print.

Post FileCheck we will:

If no errors are found in your PDF then we will proceed to print without sending you a proof.
If errors have been found and corrected that change the visual look of your graphic file then we’ll send you a proof with a list of what has been corrected.
If your PDF fails our preflight then we will request a new file. If you can’t correct the issue and would like us to then we’ll send you a fixed price cost to do this.

Sometimes we can’t correct a file, such as a low resolution image, and in this case we’ll contact you to confirm how to proceed. If we have to make manual corrections to your PDF, a small fee may be incurred.

I don’t have a PDF, can you work from my native file?

Yes, absolutely. We prefer PDF files, but if you don’t have one then we’ll be able to work with your native files. Please call us to discuss your project further.