Frequently Asked Questions

a) There's something wrong with my order, what do I do?

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.

b) Can I cancel my order?

Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once we begin.

c) I've noticed a mistake can I change my order?

Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

a) How do I update my details?

Click Sign in at the top to access to your account, then click Your Details. You'll be able to change your name, address and contact details. Visit Settings to change your username or password, or to update your preferences on how we contact you.

b) I've forgotten my password, how do I get a reminder?

Don't worry, it happens to us all. Click Sign in at the top. When you get to the Sign In screen, look for the link "Did you forget your password? Click here for help." Follow the link, then enter your email address and we'll send you a new password in a few minutes.

c) Why do I have to register?

We hope you'll have a long and happy relationship with Lishio. We ask you to register so that we can keep all your designs and files in a safe password-protected area. That means other people won't have access to designs you create, or your order history.

d) How do I create an account?

Simply click Register at the top of the screen. We only need you're a few details and you're done. Once you register, you'll be able to order and upload your pictures and documents to your Files & Images folder.

e) Do you store any information about me?

Yes, please read our Privacy Policy which explains what we store and how we use it.